Influencing With Integrity : Management Skills for Communication and Negotiation by Genie Z Laborde

This classic book on the psychology of communication has sold over 150,000 copies. Dr Laborde uses techniques derived primarily from NLP to create a set of state-of-the-art skills which the reader can use to improve any interaction. Extremely popular with management trainers and business and sales people for its methodological and straightforward approach to this complex subject.
Binding: Paperback / softback