Refund policy

We will replace or refund purchases that arrive damaged. For any other returns made within 30 days, we can offer credit with Backstory, but not a refund. This does not affect your statutory rights.

Books

We cannot offer refunds.

As a small independent business, we hope to keep exchanges to a minimum. However, we understand that sometimes they are unavoidable.

 

Exchanges for books bought in the shop

You can exchange a book bought in our bookshop within 30 days of your purchase so long as you have the receipt and the book is unread and in pristine condition. We are unable to accept exchanges without a receipt. The exchange must be completed at the same time as returning your original purchase.

You can exchange for a voucher of the equivalent amount, or another book. If the new book is more expensive than the book you are exchanging, you must pay the difference. If it is cheaper, we will offer you a voucher for the difference.

We cannot exchange or refund gift vouchers or subscriptions. 

 

Exchanges for books bought online

To exchange a book bought online, first contact us at books@backstory.london. The book must reach us within 30 days of you receiving it to be eligible for an exchange. The book must be unread and in pristine condition. We cannot pay the postage cost for your return.

You can exchange for an online discount code of the equivalent amount, or another book. If the new book is more expensive than the book you are exchanging, you must pay the difference. If it is cheaper, we will offer you a voucher for the difference.

We cannot exchange or refund gift vouchers or subscriptions.

 

Events

All tickets for our events are non-refundable and non-exchangeable.

If you know you can no longer make an event, you can email us at books@backstory.london and we will make a note of your details on our waiting list. Provided that the event is sold out and another customer would like to take your tickets, we can then arrange a refund. We cannot guarantee that your tickets will be taken.