{"product_id":"9789401807012","title":"It Service Management : Iso\/Iec 20000: 2018 - Introduction and Implementation Guide by Van Haren Publishing","description":"\u003cp\u003e'The revised standard for Service Management, ISO\/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book introduces the ISO\/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO\/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.\u003c\/p\u003e\u003cbr\u003eBinding: Paperback","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56311400268149,"sku":"9789401807012","price":21.41,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9789401807012.jpg?v=1762817625","url":"https:\/\/backstory.london\/products\/9789401807012","provider":"Backstory","version":"1.0","type":"link"}