{"product_id":"9789401802062","title":"SERVICE AUTOMATION FOUNDATION COURSEWARE by JAN-WILLEM MIDDELBUR","description":"The Courseware package consist out of two publications, Service Automation Foundation Courseware ISBN 978 94 018 0206 2 and Service Automation Framework ISBN 978 94 018 0062 4 .Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.This 2 day course will give you deep insight into the concept of Service\u003cbr\u003eBinding: Paperback","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56311299572085,"sku":"9789401802062","price":59.68,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9789401802062.jpg?v=1762817213","url":"https:\/\/backstory.london\/products\/9789401802062","provider":"Backstory","version":"1.0","type":"link"}