{"product_id":"9781780173184","title":"IT Service Management : Support for your ITSM Foundation exam by Ernest Brewster","description":"Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.   Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.\u003cbr\u003eBinding: Paperback \/ softback","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56304333455733,"sku":"9781780173184","price":34.99,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781780173184.jpg?v=1762795712","url":"https:\/\/backstory.london\/products\/9781780173184","provider":"Backstory","version":"1.0","type":"link"}