{"product_id":"9781400252879","title":"Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits by John Goodman","description":"\u003cbr\u003eBinding: Paperback \/ softback","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56298983522677,"sku":"9781400252879","price":14.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781400252879.jpg?v=1762784558","url":"https:\/\/backstory.london\/products\/9781400252879","provider":"Backstory","version":"1.0","type":"link"}