{"product_id":"9781292100203","title":"Five Star Service : How to deliver exceptional customer service by Michael Heppell","description":"Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!\u003cbr\u003eBinding: Paperback \/ softback","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56296603910517,"sku":"9781292100203","price":12.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781292100203.jpg?v=1762771961","url":"https:\/\/backstory.london\/products\/9781292100203","provider":"Backstory","version":"1.0","type":"link"}