{"title":"HCI Press","description":null,"products":[{"product_id":"9781950057207","title":"Calming Upset People with EAR","description":"\u003cp\u003e\u003cb\u003eThe level of stress and conflict in today’s world is higher than seen in decades. We all can use tools for managing the emotions this has caused. 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Yet it's not as easy as it looks. It takes practice and this book gives over twenty examples of applying this method in families, communities, customer relations, workplace, political discussions, business, police encounters, racial conflicts, schools, mental health settings, and others.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eEmpathy, attention and respect are what all people are looking for, especially when upset or in a conflict. This book will give you the details of how to calm upset people with EAR every day. 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In this book, professional counselor Todd Grande applies personality theory to over a dozen of the most notorious serial killers in modern history, unraveling the mystery surrounding their crimes.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eSerial killers are typically motivated by sexual domination, money, or political ideology, or experiencing psychosis. Dr. Grande delves into the thought processes, behaviors, and emotions of these criminals, analyzing common personality traits as well as environmental factors such as childhood stressors and even certain kinds of injury. Empirically supported principles create a framework that offers new insight into why people do what they do and how they might recover from destructive patterns.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAll human behavior exists on a continuum, and through the study of extreme behaviors, any behavior becomes a little more understandable. 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This book should be\nmandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an\nantidote for caustic interactions. You can't\nstop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use power of\nBIFF.\u003c\/i\u003e\u003c\/b\u003e\"  \u003cb\u003e-Attorney Steve Riley, Atticus shareholder and podcast host of \u003ci\u003eGreat Practice. Great Life.\u003c\/i\u003e \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eUse BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and Emails\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eThis book provides\na simple and proven method for lawyers and staff to use in ethically responding to\nhostile communications, correcting misinformation by others, and initiating\nproductive correspondence. The BIFF Communication method can be used by all law office personnel\n(paralegals, administrative assistants, receptionists, and others), with 30\nsample responses to common situations involving hostile or misinformed emails,\ntext messages, and other forms of communication. \u003cb\u003eBIFF stands for \u003c\/b\u003e\u003ci\u003e\u003cb\u003eBrief,\nInformative, Friendly, and Firm\u003c\/b\u003e. \u003c\/i\u003e\u003c\/p\u003e\u003cp\u003eThe BIFF Communication method can also be taught to clients to help them write friendly and concise\nresponses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how to\ncoach office staff, clients and their family members to use the BIFF Communication method,\nincluding ten easy key questions to ask when reviewing their correspondence.\nWhile this method is designed primarily for written communication, this\napproach can also be used in verbal conversations, to be efficient and respectful.\u003c\/p\u003e\u003cp\u003eThe book is divided into five sections:\u003c\/p\u003e\u003col\u003e\n\u003cli\u003eLearning\nthe BIFF method\u003c\/li\u003e\n\u003cli\u003eCorrespondence with clients\u003c\/li\u003e\n\u003cli\u003eCorrespondence with\ncolleagues\u003c\/li\u003e\n\u003cli\u003eCorrespondence with staff and between staff\u003c\/li\u003e\n\u003cli\u003eCoaching\nstaff and clients in the BIFF method. \u003c\/li\u003e\n\u003c\/ol\u003eEach \u003cb\u003esample scenario\u003c\/b\u003e provides a hostile\ncorrespondence received by the lawyer and\/or staff member; then gives a tempting\nresponse which is not quite a BIFF (analyzed using the BIFF Checker); then\ngives a communication that is a BIFF.\u003cbr\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56313218630005,"sku":"9781950057399","price":15.95,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781950057399_d1777c4c-a775-43e6-8619-13aae660e12a.jpg?v=1786030887"},{"product_id":"mediating-high-conflict-disputes","title":"Mediating High Conflict Disputes","description":"\u003cp\u003e\u003cb\u003eHigh conflict mediation requires a paradigm shift from traditional mediation-high conflict experts Bill Eddy and Michael Lomax show you how.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eOver the past ten years the authors have been developing and practicing tips for managing high conflict clients in mediation, which is now a fully developed new method called New Ways for Mediation®. \u003ci\u003eMediating High Conflict Disputes\u003c\/i\u003e gives all of the little tips which any mediator can use, as well as the step-by-step structure of the New Ways for Mediation method for those who want to have better control of the process in high conflict cases-or any cases.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eBill Eddy\u003c\/b\u003e is primarily a family mediator in San Diego, California, with a worldwide reputation for training mediators, lawyers, judges and counselors in methods for working with clients with \"high conflict\" personality disorders or traits. 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