{"title":"Books by Pryor Learning","description":null,"products":[{"product_id":"9781722507305","title":"Stellar Customer Service","description":"\u003cb\u003eWho is the most important employee in a company? The CEO? The CFO? No. The most important employee is the customer service representative.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eCustomer service reps are the face of your company. They are the people that the public sees and deals with. Their attitude and behavior will dictate whether customers come back a second (or third) time.\u003cbr\u003e\u003cli\u003e How to understand customers\u003c\/li\u003e\u003cli\u003e How to lead and empower a customer service team\u003c\/li\u003e\u003cli\u003e How to give customers what they want\u003c\/li\u003e\u003cli\u003e The path to extraordinary service\u003c\/li\u003e\u003cli\u003e The power of active listening\u003c\/li\u003e\u003cli\u003e How to deal with difficult customers\u003c\/li\u003e\u003cli\u003e How to keep your own emotions at bay with obnoxious people\u003c\/li\u003e\u003cli\u003e The role of compromise in customer relations\u003c\/li\u003e\u003cli\u003e Tips for sticky situations\u003c\/li\u003e\u003cli\u003e Follow-up to ensure repeat business\u003c\/li\u003e\u003cli\u003e And much, much more!\u003cbr\u003e\u003cbr\u003eIn an ever-evolving technological era, the role of employees in a business-and how they handle the people who buy your product or service—ironically becomes far more important than ever before. As it becomes easier to lose sight of the people factor, the more you need to focus on it.\u003cbr\u003e\u003cbr\u003eMore than 3 million organizations and 13 million individuals—from startups to the Fortune 500—choose Pryor Learning because it provides more for their training dollars than anyone else. Pryor Learning is the wise choice for igniting, upgrading, and upskilling professionals of all levels.\u003cbr\u003e\u003cbr\u003e\u003ci\u003eStellar Customer Service\u003c\/i\u003e gives you access to the wisdom and expertise of Pryor Learning in enhancing customer service at all levels and all industries. Anyone whose job has a public interface—and anyone who manages personnel who do—will find this book a concise, enjoyable, and indispensable guide.\n\u003c\/li\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56303615377781,"sku":"9781722507305","price":14.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781722507305_f4fab2c0-7508-4112-bafb-02d7a6958789.jpg?v=1786024646"},{"product_id":"9781722507350","title":"The First Ninety Days","description":"\u003cb\u003ePryor Learning, one of the nation’s leading training providers, has shaped the skills and careers of millions through their practical instruction that delivers results.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eTheir new book, \u003ci\u003e\u003cb\u003eThe First Ninety Days\u003c\/b\u003e\u003c\/i\u003e focuses on one essential moment of career growth: the transition from staff member to manager. Although the basic skills for succeeding in the workplace remain the same, others will be required, not only to cope with the added esponsibilities but to ensure continued career growth and personal satisfaction.\u003cbr\u003e\u003cbr\u003eIn this most informative book, Pryor discusses the major issues that confront the fledgling manager:\u003cul\u003e\n\u003cli\u003e Understanding your own management style\u003c\/li\u003e\n\u003cli\u003e Dealing with employees who are personal friends\u003c\/li\u003e\n\u003cli\u003e Working with employees who have competed for the same job\u003c\/li\u003e\n\u003cli\u003e Common management mistakes\u003c\/li\u003e\n\u003cli\u003e Building teamwork\u003c\/li\u003e\n\u003cli\u003e Enhancing executive presence\u003c\/li\u003e\n\u003cli\u003e Improving communication styles\u003c\/li\u003e\n\u003cli\u003e Conquering procrastination\u003c\/li\u003e\n\u003cli\u003e Strategic problem-solving\u003c\/li\u003e\n\u003cli\u003e Developing a growth mindset\u003c\/li\u003e\n\u003c\/ul\u003eAlthough these topics are important at every career level, they are particularly crucial for the new manager to master—ideally in the first ninety days on the job. All new managers will profit from learning these insights, tips, and systems for coping with the most common management problems, bringing the best out in a team, and inspiring yourself and those you manage.","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56369129455989,"sku":"9781722507350","price":14.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781722507350_dcfc9aca-c466-41b9-8592-0f30e54078ac.jpg?v=1786024647"},{"product_id":"9781722507435","title":"The High Performance Manager","description":"\u003cb\u003ePryor Learning\u003c\/b\u003e is one of the nation’s leading corporate training providers, offering in-person and online training to millions of individuals and organizations—from small and mid-sized businesses to governments and nonprofits to Fortune 500s.\u003cbr\u003e\u003cbr\u003eTheir new book, \u003ci\u003e\u003cb\u003eThe High Performance Manager\u003c\/b\u003e\u003c\/i\u003e focuses on the skills you need to be not just an administrator, but a \u003cb\u003etop-notch manager\u003c\/b\u003e who brings out the best in your employees.  It will arm you with a powerful set of \u003cb\u003eskills, strategies and techniques\u003c\/b\u003e for dealing with the issues you will encounter as you move forward in your career.\u003cbr\u003e\u003cbr\u003eThis supervisory training will not only show you how to \u003cb\u003epositively influence\u003c\/b\u003e the behavior of your employees, but will also \u003cb\u003ereveal ways to handle any negative forces\u003c\/b\u003e that come your way. You will learn how to:\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003e Retain\u003c\/b\u003e your best and brightest emeloyees\u003c\/li\u003e\n\u003cli\u003e Conduct \u003cb\u003eeffective interviews\u003c\/b\u003e and \u003cb\u003ehire the right people\u003c\/b\u003e\n\u003c\/li\u003e\n\u003cli\u003e Find \u003cb\u003ecreative ways\u003c\/b\u003e to reward and \u003cb\u003emotivate employees\u003c\/b\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eEmbrace your role and responsibility\u003c\/b\u003e as a manager or supervisor\u003c\/li\u003e\n\u003cli\u003e Deal with \u003cb\u003ebad attitudes\u003c\/b\u003e and negative behaviors\u003c\/li\u003e\n\u003cli\u003e Supervise \u003cb\u003eoff-site employees\u003c\/b\u003e\n\u003c\/li\u003e\n\u003cli\u003e Handle the \u003cb\u003eten toughest conversations\u003c\/b\u003e\n\u003c\/li\u003e\n\u003cli\u003eTrack and \u003cb\u003edocument performance\u003c\/b\u003e throughout the year\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003e \u003cb\u003eHandle reviews\u003c\/b\u003e with less stress and better performance\u003c\/li\u003e\n\u003cli\u003e Develop your \u003cb\u003ecoaching philosophy\u003c\/b\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003eA manager is more than a supervisor, he is \u003cb\u003ea coach. \u003c\/b\u003eA coach gets paid to win and his two major roles are\u003cb\u003e to train and inspire.\u003c\/b\u003e And that’s what a manager must do with his team. He must go beyond basic supervision and \u003cb\u003eobserve, anticipate, and plan.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eThis book was specifically designed to address the needs of anyone who is managing others. and wants to effectively build a \u003cb\u003esuccessful staff of high performers.\u003c\/b\u003e These insights and tips will guide and inspire you to \u003cb\u003ebring out the best in your team,\u003c\/b\u003e and bring you \u003cb\u003ethe recognition you deserve.\u003c\/b\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56369129619829,"sku":"9781722507435","price":14.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781722507435_3b3746e8-1a71-479c-a94c-18ccd1c0f6ae.jpg?v=1786024652"}],"url":"https:\/\/backstory.london\/collections\/author-pryor-learning.oembed","provider":"Backstory","version":"1.0","type":"link"}