{"title":"Books by Patricia Pulliam Phillips","description":null,"products":[{"product_id":"9781032754048","title":"Return on Investment in Training and Performance Improvement Programs","description":"\u003cp\u003eThe third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world.\u003c\/p\u003e\u003cp\u003ePatricia Pulliam Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly approach to showing and proving the value of programs, projects, and initiatives. Based on over 40 years of development and refinement, it is a process that meets the demands currently facing training and performance improvement functions. This third edition includes chapters thoroughly detailing the application of the ROI Methodology and new and innovative developments. The book provides examples, case studies and worksheets, and solutions to implementation issues. A case study spans the book and takes the reader through each part of the ROI Methodology. Readers can work through the case, step-by-step, exploring the issues uncovered in the chapter and learn how to apply the process in their own organizations. This book continues to be a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, human resources, and change initiatives throughout organizations.\u003c\/p\u003e\u003cp\u003eProven to work as a guide for practitioners, managers, and leaders, the book is also ideal for students of learning and development and performance improvement at graduate and postgraduate levels and individuals involved in executive and professional development programs. A complimentary 500-page book with 25 detailed case studies is available to book purchasers. See the offer on page 384 at the back of the book.\u003c\/p\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56296101806453,"sku":"9781032754048","price":43.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781032754048_6d8d0bd0-25ff-4de0-a97b-d856b37dc378.jpg?v=1786017230"},{"product_id":"9781138909953","title":"Accountability in Human Resource Management","description":"\u003cp\u003eFrom selection and assessment, to training and development, and reward management, all HR functions have an impact on an organization. Ever-present budgetary pressures mean that there is perpetual competition for resources, so HR departments must be able to account for and justify their contribution to the bottom line.\u003c\/p\u003e\u003cp\u003eThis practical text presents a results-based approach to HR accountability, which explains how to:\u003c\/p\u003e\u003cul\u003e  \u003cli\u003eUncover and monitor the costs of HR programs\u003c\/li\u003e  \u003cli\u003eDevelop programs emphasizing accountability\u003c\/li\u003e  \u003cli\u003eCollect data for evaluation\u003c\/li\u003e  \u003cli\u003eMeasure the contribution of human resources\u003c\/li\u003e  \u003cli\u003eCalculate HR’s return on investment\u003c\/li\u003e \u003c\/ul\u003e\u003cp\u003eThis new edition is fully revised and updated to reflect developments in the field, such as the rise of talent management and the increased role of technology in HR measurement, and is supported with international examples throughout. New chapters have been added to address business alignment, HR scorecards, analytics maturity, and international applications of the methodology. Case studies, tool templates and lecture slides are provided as online supplements for HR practitioners and students.\u003c\/p\u003e\u003cp\u003eAccountability in Human Resource Management 2nd Edition is a complete and detailed guide suitable for HR professionals and students on advanced human resource management courses.\u003c\/p\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56297520628085,"sku":"9781138909953","price":79.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781138909953_35ef5d2f-29f1-4414-abe6-e619ff49d4b8.jpg?v=1786018626"},{"product_id":"surveys-by-design","title":"Surveys by Design","description":"\u003cp\u003e\u003cstrong\u003eBetter Questions. Better Data. Better Decisions.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eSurveys are essential to the work of all talent development professionals, but too often, these tools fail to deliver the actionable outcomes organizations need. \u003cem\u003eSurveys by Design\u003c\/em\u003e is an accessible guide for L\u0026amp;D professionals who need to create effective surveys that:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eMeasure what matters most.\u003c\/li\u003e\n\u003cli\u003eGather reliable data at scale.\u003c\/li\u003e\n\u003cli\u003eServe diverse audiences.\u003c\/li\u003e\n\u003cli\u003eLeverage AI and other technology responsibly.\u003c\/li\u003e\n\u003cli\u003eUncover real business insights.\u003c\/li\u003e\n\u003cli\u003eDrive engagement.\u003c\/li\u003e\n\u003cli\u003eSupport organizational growth.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eMeasurement and evaluation experts Patti and Jack Phillips walk you through practical strategies, case studies, and examples that illuminate every step of the survey design process. You will learn how to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDecide when to use a survey.\u003c\/li\u003e\n\u003cli\u003eDesign your research approach.\u003c\/li\u003e\n\u003cli\u003eDefine clear objectives.\u003c\/li\u003e\n\u003cli\u003eReduce bias in selecting respondents.\u003c\/li\u003e\n\u003cli\u003eWrite questions people can and will answer.\u003c\/li\u003e\n\u003cli\u003eEnsure you get response rates that make your results meaningful.\u003c\/li\u003e\n\u003cli\u003eNavigate ethical challenges.\u003c\/li\u003e\n\u003cli\u003eEvaluate the quality of your surveys.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eThe authors also share how to leverage new technologies—including artificial intelligence—to enhance the efficiency and impact of your work, as well as how to interpret survey results accurately to solve real-world problems. They provide even more guidance in a sample survey research protocol and a handy, downloadable FAQ. Whether you’re measuring learning effectiveness, evaluating programs, or assessing employee engagement, \u003cem\u003eSurveys by Design\u003c\/em\u003e equips you to design powerful, successful surveys by asking the right questions in the right way.\u003c\/p\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":57510103155061,"sku":"9781963392531","price":27.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781963392531.jpg?v=1787130427"}],"url":"https:\/\/backstory.london\/collections\/author-patricia-pulliam-phillips.oembed","provider":"Backstory","version":"1.0","type":"link"}