{"title":"Books by Nigel Slack","description":null,"products":[{"product_id":"9781292449265","title":"Essentials of Operations Management","description":"\u003cp\u003e\u003cstrong\u003eGain a comprehensive understanding of essential operations management principles with this easy to read introduction to the subject\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\"This textbook provides valuable insight into the essentials of directing, designing, delivering and developing operations. For the times we live in, the addition of ‘responsible operations' at the end of each chapter makes the book an essential text for any operations management course.\"\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDr Philip Davies, Associate Professor of Operations Management\u003c\/strong\u003e\u003cbr\u003e Henley Business School.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eOperations may not run the world, but it makes the world run\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eThere has never been a more exciting time to study operations management. Fast and frequent changes to the way goods and services are produced and delivered, as well as an increased focus on the social responsibility of operations, present new opportunities and challenges for the business world. Operations management is critical to the success and survival of organisations everywhere, no matter how large or small.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eEssentials of Operations Management, 3rd edition\u003c\/strong\u003e is a concise introduction to the subject and an invaluable resource, ideal for undergraduates in business studies, technical or joint degrees, as well as MBA and postgraduate students. Based on Slack, Brandon-Jones and Burgess's leading \u003cstrong\u003eOperations Management\u003c\/strong\u003e, it focuses on essential core topics, without compromising the authoritative, clear and highly practical approach that has become the trademark of the authors.\u003c\/p\u003e \u003cp\u003eKey features:\u003c\/p\u003e \u003cul\u003e  \u003cli\u003e\n\u003cstrong\u003eRevised and updated\u003c\/strong\u003e to reflect the ever-changing world of operations management.\u003c\/li\u003e  \u003cli\u003e\n\u003cstrong\u003eIllustrations-based\u003c\/strong\u003e – rooted real-life practice with a wealth of examples showing ‘Operations in Practice' from a variety of businesses and organisations globally.\u003c\/li\u003e  \u003cli\u003e\n\u003cstrong\u003eNew ‘Responsible Operations' section\u003c\/strong\u003e in every chapter summarises how the topic touches upon social, ethical and environmental issues.\u003c\/li\u003e  \u003cli\u003e\n\u003cstrong\u003eProblems and applications\u003c\/strong\u003e – practical exercises at the end of each chapter allow you to reflect on what you have learnt and test your understanding\u003c\/li\u003e  \u003cli\u003e\n\u003cstrong\u003eBalanced and international approach\u003c\/strong\u003e – draws on a wide array of examples from organisations in different sectors and industries from around the globe.\u003c\/li\u003e \u003c\/ul\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56297378480501,"sku":"9781292449265","price":59.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781292449265_260747aa-7b87-4cbf-a758-948346b6632d.jpg?v=1786018387"},{"product_id":"9781292459271","title":"Operations Strategy","description":"\u003cp\u003e\u003cstrong\u003e\"Sets the standard for excellence in the field and distinguishes itself as a truly vital and comprehensive book within its domain. The book is enriched by numerous real-world and up-to-date examples, along with insightful case studies, ensuring that the readers gain a holistic understanding of the subject.\"\u003c\/strong\u003e\u003cbr\u003e \u003cstrong\u003eDr Arijit Bhattacharya, Associate Professor\u003c\/strong\u003e in Operations \u0026amp; Supply Chain Management, Norwich Business School, UEA\u003c\/p\u003e \u003cp\u003eThe go-to resource on operations strategy, exploring key activities, processes and decisions adopted by a wide range of businesses\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eOperations Strategy, 7th edition\u003c\/strong\u003e encourages a thorough understanding of the topic, building on concepts from strategic and operations management to marketing and HR management.\u003c\/p\u003e \u003cp\u003eThe way an organisation manages their operations strategically can have a huge impact on its prospects – whether large or small, service or manufacturing, for-profit or not-for-profit, international or local. Operations strategy is fundamental to the success of any organisation and a major source of competitive advantage.\u003c\/p\u003e \u003cp\u003eThe text encourages you to explore the key strategic decisions adopted by a wide range of organisations in different sectors, and is ideal for MBA students, upper-level undergraduates, postgraduates and executives.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e\"Slack and Lewis have approached the ethical, societal, and environmental issues affecting business operations strategy in a post-pandemic world, with a blend of new chapters and contemporary case studies based on both external and internal contexts – an essential item for any serious Operations Strategy resource list.\"\u003c\/strong\u003e\u003cbr\u003e \u003cstrong\u003eJamie Rundle, Senior Lecturer in Management,\u003c\/strong\u003e Nottingham Business School, UK\u003c\/p\u003e \u003cp\u003eNew to this edition:\u003c\/p\u003e \u003cul\u003e  \u003cli\u003eMore on responsible and sustainable operations brings the book up to date with recent developments, showing how operations impact social, ethical, and environmental issues.\u003c\/li\u003e  \u003cli\u003eIncreased emphasis on risk in operations strategy and the importance of external and internal context.\u003c\/li\u003e  \u003cli\u003eUpdated with several new examples throughout – now including an even wider range of different types of organisation.\u003c\/li\u003e  \u003cli\u003eFour new case studies (bringing the total to 18) explore real-life practical applications to use in class or individually to ground theoretical concepts: House Partnerships at Concept Design Services, IKEA Looks to the Future, Kaston-Trenton Services, and computer game development at Widescale Studio.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003e\"To me, the textbook of Slack and Lewis is the best in the field of Operations Strategy.\"\u003c\/strong\u003e\u003cbr\u003e \u003cstrong\u003eJan de Vries, Professor of Operations Management,\u003c\/strong\u003e University of Groningen, The Netherlands\u003c\/p\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56297385918837,"sku":"9781292459271","price":66.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781292459271_bf28e72f-3f15-44b5-a91b-512ba143927f.jpg?v=1786018431"},{"product_id":"9781292729268","title":"Operations and Process Management","description":"\u003cp\u003eMaster the core subject principles of business operations and processes\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eOperations and Process Management 7th edition\u003c\/strong\u003e is the ultimate text for those wishing to successfully manage business operations, equipping you with the critical and practical tools to manage business operations successfully. A must-read textbook for students who want to embark on a career in the field of operations, it approaches each topic from a managerial perspective, providing a relevant, real-world understanding of the core principles of the subject.\u003c\/p\u003e \u003cp\u003eWith a range of examples, frameworks and techniques incorporated in each chapter, the book is designed to help you better analyse existing operations and understand ways to deal with operational and process challenges.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKey features:\u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e  \u003cli\u003eUpdated case studies drawing from a diverse range of industries and organisations from around the globe.\u003c\/li\u003e  \u003cli\u003eNew 'Responsible Operations' sections, introduced in all chapters, highlighting the ethical, social and environmental issues associated with operations decisions.\u003c\/li\u003e  \u003cli\u003eA focus on recent developments reflecting the shifting operations environment, including the implications of hybrid working, increased volatility in supply chains, and updated coverage of agile project management.\u003c\/li\u003e  \u003cli\u003eThis text is for everyone wanting to understand the nature, principles and practice of operations and process management. It is aimed primarily at students with some management experience or those about to begin their career in management.\u003c\/li\u003e \u003c\/ul\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56297387688309,"sku":"9781292729268","price":69.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781292729268_78aef723-b730-4d8d-9b0d-1e818664a188.jpg?v=1786034230"},{"product_id":"service-operations-management","title":"Service Operations Management","description":"\u003cp\u003e\u003cstrong\u003eAddress real-world organisational challenges by applying the principles of Service Operations Management \u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eService Operations Management, 6th edition \u003c\/strong\u003eis a leading text in the field and provides an understanding of how service performance can be improved in organisations. It applies underlying theories to the real-world issues faced daily by service operations managers, by providing a diverse range of examples and illustrations from a wide range of international businesses, plus frameworks and techniques to help you better analyse existing operations and understand ways to deal with operational challenges.\u003c\/p\u003e \u003cp\u003eThis book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management. The book is also ideal if you want to build on knowledge of the basic principles of operations management, and it serves as a handbook for operations managers in service organisations.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eKey features: \u003c\/strong\u003e\u003c\/p\u003e \u003cul\u003e  \u003cli\u003eReal-life examples from organisations around the world ensure all types of service are covered, from Metro Bank to Médecins Sans Frontières, from Apple to Aldi, from Costa coffee machines to Cubitts eyewear, and more\u003c\/li\u003e  \u003cli\u003eEnd-of-chapter case studies cover essential concepts and offer application opportunities that will strengthen your understanding\u003c\/li\u003e  \u003cli\u003eA focus on how concepts work out in practice, such as in the expanded Service Concept and Customer Relationships chapters, both of which now incorporate new 'running' case studies\u003c\/li\u003e  \u003cli\u003eMajor updates for this edition include thoroughly revised and updated chapters on Service Strategy and People in the Service Operation, new material on the impacts of innovative technologies on services, and a greater consideration of the environmental and sustainability impact of operations\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\"The leading Service Operations book, which we have used for 9 years. Excellent range of theory, very accessible to all student levels and extremely applicable within the global business world.\"\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAndrew Parker, Associate Professor and former Senior Industrial Operations Practitioner, University of Birmingham\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\"A highly readable text with invaluable insights into modern service operations. It covers cutting-edge technologies, emphasises sustainability, and illustrates key concepts though real-world examples. An essential resource for students and managers\"\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDr Marina Papalexi, Senior Lecturer in Operations and Project Management, Manchester Metropolitan University\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\"Everyone should understand what services are. We exist in them, for them and we are them. This book brings this to life through case study, theory and application\".\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eProfessor Liz Breen, Professor of Health Service Operations, School of Pharmacy \u0026amp; Medical Sciences, University of Bradford\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAuthor Biographies\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eRobert Johnston \u003c\/strong\u003ewas Professor of Operations Management at Warwick Business School. Robert also served on the editorial boards of ten leading journals and was an Honorary Fellow of the European Operations Management Association and a Vice President of the Institute of Customer Service.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMichael Shulver \u003c\/strong\u003ehas lectured on Service Operations Management at Bath School of Management, Warwick Business School and Birmingham Business School. At Birmingham Michael designed and set up the world's first accredited wholly online MBA Programme.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eNigel Slack \u003c\/strong\u003eis Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University and 'Honorary Fellow of the European Operations Management Association'. Nigel is a consultant, researcher and teacher with experience in financial services, oil and gas, utilities, retail, professional services, general services, aerospace, FMCG and engineering manufacturing.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAlan Betts \u003c\/strong\u003efounded HT2 Limited, a pioneering learning software company, which he led to win the Queen's Award for Innovation. Alan has worked at Warwick Business School and the University of San Diego.\u003c\/p\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":57483356438901,"sku":"9781292739090","price":65.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781292739090.jpg?v=1786178497"},{"product_id":"operations-management-1","title":"Operations Management","description":"\u003cp\u003e\u003cstrong\u003eDiscover how operations shape every industry —from AI-driven innovation to the human decisions at its core.\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eOperations Management, by \u003cstrong\u003eNigel Slack, Alistair Brandon-Jones and Nicola Burgess\u003c\/strong\u003e, is a comprehensive and essential guide which gives you the tools to design, deliver, and improve processes so you can boost performance in any organization. Packed with fresh case studies and examples, this edition brings theory to life and helps students connect with the real world of business.\u003c\/p\u003e \u003cp\u003eFocused on practical decision-making, this bestselling textbook takes you through the ‘4 Ds’ of Operations management: direction, design, delivery, and development. Real-world ‘Operations in Practice’ examples, short cases, and end-of-chapter case studies show how concepts work whilst worked examples blend quantitative and qualitative analysis.\u003c\/p\u003e \u003cp\u003eWhether you are studying for a business degree or building professional skills, you will finish with a confident, real-world toolkit for analysing operations, improving processes, and delivering results. From services to manufacturing, explore how people drive operations—and how operations drive success.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003ePair this text with MyLab Management\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003eMyLab is the teaching and learning platform available to support this title. By combining trusted author content with digital tools and a flexible learning experience, MyLab Management personalises learning and assessment to help improve results.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eMyLab Management is not included with this title.\u003c\/strong\u003e If you would like to purchase both the physical textbook and MyLab Management (which also comes with the eTextbook), search for:\u003c\/p\u003e \u003cp\u003e9781292759456 Slack Operations Management 11th edition ‘MyLab Package’ which consists of:\u003c\/p\u003e \u003cul\u003e  \u003cli\u003ePrint textbook\u003c\/li\u003e  \u003cli\u003eeTextbook\u003c\/li\u003e  \u003cli\u003eMyLab Management\u003c\/li\u003e \u003c\/ul\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":57483366924661,"sku":"9781292759449","price":65.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781292759449.jpg?v=1791834042"}],"url":"https:\/\/backstory.london\/collections\/author-nigel-slack.oembed","provider":"Backstory","version":"1.0","type":"link"}