{"title":"Books by Helen Spencer-Oatey","description":null,"products":[{"product_id":"9781107176225","title":"Intercultural Politeness","description":"It is increasingly important in our globalised world for people to successfully manage interpersonal relationships. This is the first book to tackle this vital topic, by taking an interdisciplinary approach to exploring the process of relating across cultures. Drawing together key concepts from politeness theory, intercultural communication, and cross-cultural\/intercultural psychology, it provides a robust framework for analysing and understanding intercultural encounters.  It explores the ways in which individuals make judgements about others, deal with offence and conflict, maintain smooth relations, and build new relationships. These processes are explained conceptually and illustrated extensively with authentic intercultural examples and empirical data. With accessible explanations and follow-up activities, it will appeal not only to academics working in the areas of intercultural communication, pragmatic theory, conflict research and other related academic disciplines, but also to students of these topics, as well as professionals such as intercultural trainers and those working in the third sector.","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56296175337845,"sku":"9781107176225","price":109.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781107176225_cfec2f4e-e245-42f7-a864-81846a758755.jpg?v=1786017999"},{"product_id":"9783030146085","title":"Developing Global Leaders","description":"This book is a timely guide on what constitutes effective leadership in Africa. It explores how today's leaders in Africa perceive their role, the challenges they experience, and how they operate effectively as leaders. In the era of globalization, there is an increasing need to offer guidance on how leaders can adjust their leadership style to suit situational contexts. Drawing on case study and survey data, this book illustrates to scholars and leaders worldwide the vision of leadership that is emerging in Africa. It will contribute to the development of a new community of global leaders, integrating cutting-edge knowledge on leadership development in Africa.","brand":"Gardners","offers":[{"title":"Default Title","offer_id":56309999272309,"sku":"9783030146085","price":129.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9783030146085_4ca16ea0-34c3-4a06-9a13-ea975ebb67b9.jpg?v=1786031974"},{"product_id":"rapport-at-work","title":"Rapport at Work","description":"Rapport at Work offers a practical guide for improving relationships – yours and those of your colleagues or clients – by explaining principles to help overcome stress and friction, collaborate better, build trust, and communicate more positively. Based on the author’s internationally renowned TRIPS rapport management framework, the book introduces five key principles for managing rapport:· Watch the Triggers· Master your Reactions· Tailor Interactions· Take People into account· Be mindful of SettingsEach chapter explains the principle in depth and illustrates how to apply it in practice. Supported by numerous case studies, activities for reflection, and takeaway points, it helps you take the necessary steps to foster successful and satisfying working relationships, whatever your context. Each chapter also provides suggestions for further exploration.   Helping to discover and apply the principles of rapport, this is the ideal book for anyone wanting to improve their professional relationships, be they managers and leaders or individual employees, as well as those whose role involves supporting others in improving their professional relationships, including HR professionals, consultants, and trainers. The book will also be valuable for teachers and students of global business communication.","brand":"Gardners","offers":[{"title":"Paperback","offer_id":57503553749365,"sku":"9781041291619","price":36.99,"currency_code":"GBP","in_stock":true},{"title":"Hardback","offer_id":57682845434229,"sku":"9781041291626","price":171.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0612\/7193\/3106\/files\/9781041291619.jpg?v=1792511727"}],"url":"https:\/\/backstory.london\/collections\/author-helen-spencer-oatey.oembed","provider":"Backstory","version":"1.0","type":"link"}